Scott Almy, Toby Wells, Greg Jackson
July 11, 2023
This webinar will feature insightful conversations with some of Cornerstone’s Executive Leaders:
- Scott Almy, Cornerstone Capital Bank, President and CEO
- Toby Wells, Cornerstone Servicing, President
- Greg Jackson, Cornerstone Capital Bank, EVP and Chief Lending Officer
These esteemed leaders will delve into Cornerstone’s strategic direction, priorities, and the exciting opportunities that lie ahead. Additionally, a Q&A session will be held at the end of the webinar, providing you with an opportunity to interact directly with our leadership.
Event Resources
Watch the Video
Listen to the Audio
Read the Transcript
Greg Jackson - Intro Email Script
Additional Information
LO info on statements:
- Another upgrade for CHL Loan Officers! OPT IN to be featured on statements
- OPT IN online here
- Step-by-Step Guide
Web Direct/FAMS Imaging:
- Info: Insider Access to Loan-Level Servicing Information
- Request Access to Web Direct/FAMS Imaging
- User guide: Web Direct/FAMS Imaging
- Password Reset Request
- Other needs: Servicing App Support
Contact Information:
- For LO info on statements, Ramey Chapman helps with technical questions related to the opt-in process.
- For content-related questions and future enhancement requests, Megan Cohen.
Subservicing Referral Incentive
CHL LOAN SERVICING SUPPORT LINES
Hours: Monday through Friday, 7 a.m. – 6 p.m. MT
INTERNAL USE ONLY
Concierge Desk
CHLServicingDepartment@houseloan.com
855-667-8463
Immediate to 2-hour response/resolution
For general questions:
- Loan information
- Payoff inquiries
- Basic escrow questions (including requirements for Mortgage Insurance or escrow account removal)
- Recasts
- Navigating our customer portal
- Payment options
- When to expect documents like billing statements, escrow analysis, and tax forms
- Conference call with customers about general topics
Executive Services
CHLServicingEscalation@houseloan.com
855-746-5626
Immediate to 24-hour response/resolution
For urgent issues with:
- Missing payments or payment research
- Late or missing tax payments
- Late or missing Insurance payments
- Any additional customer escalation